Customer Service Supervisor

B&M Retail – Customer Service Supervisor

Fort William – Permanent, part‑time role working 20 hours per week. Flexibility to work shifts between 7.00 am and 8.30 pm.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer on‑the‑job training, internal development, and career succession – 80% of our Managers are home‑grown.

As an essential retailer, our stores are fast‑paced and trade 7 days a week. As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area, ensuring that our team delivers the best service for our customers.

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment, which also delivers sales and profitability
• Protect and safeguard the Company assets

Enthusiastic, focused & driven team players with a passion for retail & delivering great service.

• Experience supervising/managing a small team, in a fast‑paced retail environment
• Strong numerical and problem‑solving skills
• A flexible approach and a ‘can‑do’ attitude
• The ability to think on your feet

Great benefits including discounts in our stores and additional discounts for retailers, hospitality and more.

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.