Customer Service Supervisor

About the Role

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Fort William! This is a permanent, part-time role working 20 hours per week and will require the flexibility to work shifts between the hours of 7:00am and 8:30pm.

As an essential retailer, our stores are fast‑paced and trade 7 days a week. As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers.

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment that also delivers sales and profitability
• Protect and safeguard the company assets

Enthusiastic, focused & driven team players with a passion for retail and delivering great service.

• Experience supervising or managing a small team in a fast‑paced retail environment
• Strong numerical and problem‑solving skills
• Flexible approach and a “can do” attitude
• Ability to think on your feet

Great benefits including discounts in our store and our colleague portal offers additional discounts for retailers, hospitality and much more.

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.

Our roles don’t tend to be around for long, so apply now to avoid disappointment!