Housing Officer, Social Work

Job Title:

Housing Officer

Location:

Inverness  Salary:  Equivalent to up £50,000 per annum, depending on experience  Job Type:  Temporary (Immediate start until end of November) | Full time

The Opportunity:

Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November.
This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. Youll be joining a fast paced and customer focused environment where no two days are the same.
Hybrid working is available following initial training, alongside a flexible working policy.

Key Responsibilities:

Manage a designated tenancy patch, delivering a proactive and customer focused housing management service
Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections
Conduct regular tenancy visits, property checks and sustainment support visits
Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
Support allocations, viewings and void turnaround processes to minimise rent loss
Work closely with internal teams and external partners including local authority services, health professionals and support agencies
Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting
Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures
Requirements:
Essential
Previous experience working as a Housing Officer or in a similar housing management role
Strong understanding of Scottish housing legislation and tenancy management processes
Experience dealing with ASB, tenancy sustainment and estate management
Excellent communication, negotiation and problem solving skills
Ability to manage a varied caseload independently
Experience working with vulnerable customers
Strong IT skills including Microsoft 365 and housing management systems
Full UK driving licence and access to a vehicle
Enhanced Disclosure Scotland clearance (or willingness to obtain)
CIH Level 4 (or working towards)
Desirable

Experience with in a Housing Association or local authority housing service
Knowledge of trauma informed practice
Experience attending multi agency meetings (e.g. MARAC / MAPPA)
Supervisory or mentoring experience

What's on

Offer:

Equivalent salary of up to £50,000 per annum, depending on experience
Temporary contract until end of November to finish a maternity cover
Monday - Thursday: 9 am  5 pm
Friday 9 am  4:30 pm
1 hour lunch break
Hybrid working following training
Flexi-time policy available after training
Immediate start available

About You:

You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.

How to Apply:

For any questions ahead of applying, contact Global Highland.