Regional Business Office Manager; CIV

Regional Business Office Manager (RBOM)

Location:

Fort Worth, TX Pay Status:
Salary, Non-Exempt

The Regional Business Office Manager (RBOM) is responsible for managing the financial and administrative functions of assigned senior living communities, including resident billing, collections, accounts payable, payroll support, vendor coordination, and customer service. This position ensures accuracy and compliance in all financial transactions and systems while providing high-quality support to internal and external stakeholders.

Financial Operations

• Oversee all resident billing functions, including move-ins, move-outs, transfers, and rate changes.
• Generate timely monthly billing statements and apply late fees and applicable credits or adjustments.
• Ensure timely reconciliation of resident ledgers and accounts receivable balances.
• Review, code, and submit invoices to the accounts payable system; reconcile credit card statements and expense trackers weekly.
• Track and report financial metrics to leadership; support accruals and month-end closing procedures.

Payroll & Human Resources Support

• Coordinate employee changes and terminations within company systems.
• Support payroll by verifying time entries, PTO, bonuses, and departmental allocations in collaboration with Executive Directors.
• Enter payroll corrections, deduction requests, mileage reimbursements, and community-level bonuses; verify required documentation and approvals.

Administrative Systems & Compliance

• Utilize ERP platforms such as Real Page, Paycor, and others for transaction processing, ledger updates, and system audits.
• Maintain accurate vendor records and support the onboarding of new vendors.
• Conduct regular audits of resident and employee documentation to ensure data integrity and compliance.
• Submit required documentation, forms, and reports to internal stakeholders on a defined schedule.

Customer Service & Stakeholder Communication

• Serve as the primary administrative contact for community staff regarding billing, payments, and service inquiries.
• Provide solutions and drive issues to resolution with communities and other departments.
• Respond promptly and professionally to phone calls, emails, and requests for assistance.
• Host or participate in weekly regional business office meetings with Executive Directors and community leaders.
• Provide regular status updates to leadership on delinquent accounts, outstanding invoices, and documentation needs.

Process Improvement & Operational Support

• Monitor system integrations and ensure accurate resident movement data (move-ins, move-outs, transfers) is reflected across platforms.
• Assist with rate increase audits and ancillary billing processing.
• Complete Real Page tickets and other system requests submitted by supported communities.

Accounts Receivable and Collections Responsibilities

• Accept resident payments, record and post payments to the correct ledger within the AR system, enter and post all move-ins, move-outs, transfers, care level changes, and other updates to resident records in the AR system timely, enter ancillary billing charges to resident accounts monthly and send out resident billing statements, enter and send out notice of rate increases.
• Collect all monies owed to the community within the scope of the collection policy. Develop and implement collection plans as needed, update delinquent and prepaid notes weekly. Attend collection update calls as needed.
• Coordinate with the Executive Director on all collection efforts.
• Update Delinquency and Prepaid comments weekly in the ERP system.
• Coordinate with community teams at month-end to ensure all data in the ERP system is accurate prior to completing an AR Pre-Close per community.
• Work closely with accounting and finance teams to…