Student Ambassador, PT

Job Description Job Summary

The Student Ambassador assists the Office of Institutional Advancement by providing frontline support and assist to donors, alumni, prospective donors, and guests via phone call, text, system management, and excellent constituent service.

Serve as a representative of Southwestern Seminary and Texas Baptist College within the Office of Institutional Advancement

Actively communicate with donors, alumni, prospective donors, and guests via phone, email, and text.

Work to achieve institutional goals including (but not limited to) fundraising, communication campaigns, and systems processes.

Ability to clearly and simply articulate the value propositions of SWBTS to donors, prospective donors, and guests – eagerly participating in processes that express gratitude (thank you notes, call campaigns, scholarship communication processes)

Coordinate with the Digital Development Officer/Data Specialist and the Associate Vice President for Institutional Advancement to coordinate weekly communication campaigns and campus visits designed to engage the constituencies

Assist with on-campus events including, but not limited to:
Institutional Advancement Events, Campus Tours

Conduct daily business functions to ensure that we deliver our core value propositions to donors, alumni, prospective donors, and guests. Processes include, but are not limited to:
Call Campaigns, System Management (Gift Processes, Financial Processes, Gratitude Processes, Scholarship Process, Convention Planning and Execution)

Understand the giving process (including recruiting prospective donors, partnering donors with development officers), stewardship process (Financial and accountability processes), and gratitude (thank you processes)

Serve as the first line of contact for donors, prospective donors, alumni, and guests via inbound/outbound phone calls, emails, and texts

Make phone calls to constituents regarding expressions of gratitude to donors, call campaigns to prospective donors, etc. Serving with professionalism and proper phone etiquette, representing Christ and Southwestern well.

Provide excellent communication and customer service to all constituents

Serve prospective students with proper phone etiquette and a friendly and informative

Conduct daily business operations, including but not limited to:

Entering all interactions into the Slate database checking the Institutional Advancement email inbox and directing communication as needed

Answering constituent inquiries

Executing call-campaigns

Processing gifts, communication, and fulfilling business processes

Communicate with Development Officers of meaningful interactions with prospective donors and constituents

Essential Job Measurables

Complete more than 10,000+ phone calls in a calendar year.

Respond to inbound emails within 1 working business day, or appropriately direct them to the correct Development Officer or team member.

Answer Institutional Advancement phone within 1-2 rings.

Deliver, manage, or respond to texts and emails in a the communication process

Effectively and proactively respond to inbound communication within 1 business day

It is the employee and supervisor’s shared responsibility to regularly meet to discuss performance, suggest job description updates and set mutually beneficial goals.

Perform additional tasks and responsibilities as assigned to support the team and institutional goals.

Specific Skills and Qualifications

The person in this position should possess a bachelor’s degree (completed or in process).

English Required (Bilingual speaking abilities also desired) Candidate must possess excellent verbal, written, and interpersonal skills.

Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary/College.

Microsoft Office, including Outlook, Excel, and Word;
Must have the ability to adapt to new systems such as recruiting CRM databases.

Pay close attention to detail and coordinate various activities simultaneously, and communicate with co-workers, and business contacts in a courteous and professional manner.

Must be comfortable on the phone and cold-calling prospective donors and constituents.

Detail oriented and able to accurately record data within our CRM (Slate)

Well-written and capable of communicating clearly and effectively via email and text.

Experience with sales, customer service, and CRM databases is preferred.

Ability to critically think, solve problems, and provide solutions to constituent inquiries.

Understand the importance of theological education and Christian higher education.

Ability to serve constituent and families with a high level of customer service.

Self-starter with administrative ability.

Strong interpersonal skills with an ability to be a part of a collaborative team

Manages difficult or emotional situations;
Responds promptly to customer needs; replies to requests for service and assistance in a timely manner.

Maintains…