Salesforce CRM Administrator

Description

Job Title:

Salesforce CRM Administrator
Pay Rate: $20 - $23/hr.

Location:

Ft. Worth, TX
Area Code: 817, 682
ZIP Code: 76114

Start Date:

Right Away

Shift: 1st

Shift: 9-5pm (Mon-Fri)
Keywords: #Administrative #Salesforce

CRMAdministrator Jobs

• Medical with prescription, Dental, Vision from hire date
• Flexible Spending Accounts (Health Care FSA and Dependent Care FSA)
• 13 paid holidays annually, 10 days of vacation and 5 sick days
• Annual Cash Incentive Plan (bonus)
• $50,000 Life Insurance Policy from hire date
• 401k with company match of 5%
• Employee Assistance Program
• Optional Personal Accident Insurance
• Free Will Preparation
• Retirement Income Account
• EY Financial Planning Program
• Education (tuition) Reimbursement

We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.

• Case Intake, Routing and Workload Management
• Maintain and manage Email-to-Case intake
• Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
• Prevent duplicate and spam case creation
• Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
• Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
• Maintain case statuses, fields and lifecycle transitions.

• Process-oriented mindset with strong analytical and problem-solving abilities.
• Empathy for end users and customers; passion for frictionless support experiences.
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
• Salesforce experience is a plus

• High School Diploma
• 1-2 years of Administrator experience in Aerospace or a manufacturing environment

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world’s most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Administrador de Salesforce CRM

$20 - $23/hora.

Ft. Fort Worth, TX

817, 682

76114

Inmediata

Primer turno: 9:00 a 17:00 (lunes a viernes)

#Administrativo #Empleos De Administrador De Salesforce CRM

• Seguro médico con cobertura de medicamentos, dental y de la vista desde la fecha de contratación
• Cuentas de gastos flexibles (FSA para atención médica y FSA para cuidado de dependientes)
• 13 días festivos pagados al año, 10 días de vacaciones y 5 días por enfermedad
• Plan de incentivos en efectivo anual (bono)
• Póliza de seguro de vida de $50,000 desde la fecha de contratación
• Plan 401k con contribución de la empresa del 5%
• Programa de asistencia al empleado
• Seguro de accidentes person ales opcional
• Preparación gratuita de testamento
• Cuentas de ingresos para el retiro
• Programa de planificación financiera de EY
• Reembolso de matrícula

• Recepción, enrutamiento y gestión de la carga de trabajo de los casos
• Mantener y gestionar la recepción de casos por correo electrónico
• Gestionar las respuestas, las plantillas de correo electrónico, el origen del caso y la validación de la recepción para garantizar la integridad y la coherencia de los datos
• Pre…