Portals and Communications Administrator

Overview

Portals and Communications Administrator at First Onsite Property Restoration is responsible for facilitating effective communication through client portals and ensuring high levels of customer satisfaction. The role involves supporting a 24/7 operation, with flexibility to work day, swing, or night shifts as required.

• Organize and manage data, reports, and administrative tasks
• Track project costs and alert leadership to potential overruns
• Maintain PAC tracker and ensure compliance documentation
• Manage client portals and communicate SOPs to team members
• Oversee projects from dispatch to invoicing, including after-hours as needed
• Ensure all client needs are met while following company and regulatory policies

• 2+ years customer service experience
• Intermediate computer, multi-screen, and data entry skills
• High school diploma or equivalent
• Project administration experience, preferred
• Knowledge of property restoration, preferred

Salary: $18 - $21 per hour

Job posted by Applicant Pro

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.