Front Desk Receptionist

Front Desk Receptionist

Reports to: Office Manager

Summary: The front desk receptionist is responsible to ensure that all calls are answered in a timely manner and greet visitors as they arrive. This is done in a professional and courteous manner. Attendance and punctuality are crucial in this position.

• Answer calls in a timely and courteous manner.
• Minimize callers hold time.
• Gather information from caller as to the nature of the call prior to transferring.
• If it is a patient, get name, and Date of Birth from the prior to transferring to appropriate party.
• Greet all visitors to the office.
• Maintain workplace security by not allowing anyone to enter the workplace without an escort.
• Maintain company phone listing.
• Assisting with a variety of administrative duties to include copying, faxing, and stamping outgoing mail.
• Attaching documents into EMR as assigned.
• Other duties as assigned.

Skills: A basic knowledge in healthcare setting is a plus. Excellent customer service skills a must. The ability to multi task and be a problem solver. General computer skills and email knowledge.

Education: High School Diploma