Facilities Coordinator

Facilities Coordinator – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Facilities Coordinator, you'll serve as the vital link between our clients, account teams, and service providers to ensure outstanding facilities management services. Reporting to the Facilities Coordinator Manager, you'll be part of a dedicated service center responsible for managing all incoming service requests across a dynamic client portfolio. This role places you at the heart of service delivery, where your coordination expertise and commitment to client satisfaction directly impact operational excellence and strengthen JLL's reputation for superior facilities management.

What your day-to-day will look like:

Receive, process, and coordinate all maintenance repair requests including scheduling, vendor dispatch, quote preparation, problem resolution, and post-service follow-up activities.

Manage the complete work order lifecycle using CMMS platforms—create new work orders, assign and dispatch vendors, track progress, document status changes, and confirm timely completion of all services.

Coordinate seamlessly between vendors, colleagues, and Facility Managers to schedule repairs and special projects, following through until all work is completed satisfactorily.

Maintain and update critical data including status changes, expense tracking, and invoicing information while opening and issuing purchase orders with appropriate approvals.

Serve as the primary point of contact for clients on all service-related matters, communicating daily via phone, email, reports, and multiple system platforms to maintain exceptional relationships.

Generate required reports, provide dispatch updates, and deliver data analytics for assigned business units to support informed decision-making.

Collaborate with internal teams to communicate customer requirements, resolve challenges proactively, and identify new service opportunities.

Required Qualifications:

• High School Diploma or equivalent

• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint for daily communication and reporting

• Strong CMMS experience and data management capabilities with proven ability to manage work order systems effectively

• Demonstrated ability to thrive in a fast-paced, customer service-oriented environment while maintaining exceptional attention to detail

• Strong organizational skills with proven dependability and ability to manage multiple priorities simultaneously

• Excellent communication skills with the ability to build and maintain positive client relationships

• Successful completion of background check

Preferred Qualifications:

• Prior facilities management or property management experience

• Experience coordinating vendor relationships and service delivery in a corporate environment

• Familiarity with procurement processes including purchase order creation and approval workflows

• Knowledge of facility maintenance operations and building systems

• Track record of proactive problem-solving and client relationship management

Location:

Fort Worth, TX (Located on client premises)

Work Shift:

08 Hour Day - 1st Shift/Morning Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site –Fort…