Key Account Manager

We are seeking a Key Account Manager to own the experience of a top-tier merchant account. You will be the strategic partner for your assigned merchant, helping them grow their brand through operational expertise and guidance on maximizing Ship Monk's platform and services. You will collaborate with cross-functional teams to drive merchant satisfaction and enable scalable growth.

Who We Are:

* A merchant-focused team, dedicated to long-term growth and partnership.

* We align deeply with our merchants' goals, not just our own objectives.

* We proactively enable merchant success through our platform, services, and solutions.

* We focus on strategic partnerships, not just relationship management.

What You'll Do:

* Deeply understand your assigned merchant's business and goals.

* Partner closely with operations teams to help merchants navigate fulfillment processes and resolve issues effectively.

* Build and maintain a trusted, long-term relationship as the go-to contact.

* Provide regular updates on order flows, shipments, support tickets, integrations, and growth recommendations.

* Collaborate internally to improve merchant support programs and satisfaction.

* Identify opportunities to drive revenue growth by guiding merchants toward additional services.

* Be involved in day-to-day operations to gain insights into how Ship Monk serves merchants.

What You'll Need:

* 3+ years in Account Management or Client Success; experience managing a single key account is a plus.

* Demonstrated ability to understand and navigate operational workflows; formal operations experience is a plus but not required.

* 1+ year in a management role (preferred).

* Strong verbal and written communication skills.

* Ability to work in a fast-paced, deadline-driven environment.

* Willingness to travel to facilities or client locations as needed.

* Proactive, solution-oriented, and enthusiastic mindset.

* Proficiency in Microsoft Office; experience with WMS or Salesforce is a plus.

* Must be based in Fort Worth, Texas.

Why Ship Monk:

* Full health benefits (medical, dental, vision)

* Unlimited Paid Vacation

* 401(k) retirement plan

* Collaborative, growth-oriented culture that values innovation and diversity

Ship Monk is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.