Operations and Tournament Specialist

Direct message the job poster from Calaway Habeck Talent Consulting

We’re Hiring:
Operations & Tournament Specialist for USA Prime Sports | Addison, TX

Job Title: Operations & Tournament Specialist

Company: USA Prime Sports

Workplace Type: Full-time

We are looking for a friendly and detail-oriented Operations & Tournament Specialist to join our team. In this dynamic role, you will be the go-to person for our clients and baseball clubs, ensuring everyone feels supported and connected. You’ll manage client communications, oversee everyday operational tasks, handle billing inquiries, and create a positive experience for everyone involved.

As a key member of our team, you’ll build strong relationships with our tournament partners and help baseball teams navigate the tournament landscape. Your ability to communicate clearly and warmly will be crucial as you assist teams with their entry into tournaments and provide support whenever needed. This role requires a proactive problem-solver who is comfortable juggling multiple tasks while maintaining a personal touch.

Your responsibilities will encompass being the main operational point of contact for your assigned clients, responding to inquiries and requests promptly, and managing any payment-related processes smoothly. You’ll keep accurate records in our CRM system (with Hub Spot experience preferred) and collaborate closely with internal teams to ensure everything runs like clockwork. You’ll also play a vital role in overseeing tournament logistics, scheduling, and gathering feedback to enhance future events.

• Serve as the main operational point of contact for an assigned portfolio of clients.
• Monitor and respond to client tickets, emails, and requests in a timely and professional manner.
• Manage returned ACH and credit card payments, ensuring proper resolution and communication with clients.
• Review, understand, and accurately interpret client pricing contracts.
• Maintain accurate client records and workflows within CRM systems (Hub Spot experience preferred).
• Collaborate cross-functionally with internal teams to resolve client issues and ensure smooth execution of operational processes.
• Build and maintain reports and documents using Microsoft Office (Excel, Word, Outlook, Teams).
• Identify opportunities to improve internal processes and client experience.
• Support general operations projects and tasks as needed.

Required:

• 2+ years experience in operations, customer success, client services, or a similar role.
• Strong communication skills (both written and verbal)
• High attention to detail with excellent organizational and time management abilities.
• Experience working in CRM platforms;
  Hub Spot experience strongly preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to interpret contracts, pricing details, and financial information.
• Comfortable managing multiple priorities and working independently.

Preferred:

• Experience working in a fast-paced startup environment.
• Familiarity with ACH/credit card processing workflows or billing systems.

• Associate

• Full-time

• Administrative and Customer Service
• Sports Teams and Clubs, Spectator Sports, and Performing Arts and Spectator Sports