Key Account Manager

Why Ship Monk?

Ship Monk isn't just a 3PL; we're a growth partner for merchants
. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth e‑commerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant‑first mindset.

• Merchant‑first:
  We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it:
  We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk:
  We believe in our team and invest in our people.
• Change the score:
  We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done:
  We're a fast‑paced, high‑growth company that values action and results.

• Deeply understand your assigned merchant’s business and goals.
• Partner closely with operations teams to help merchants navigate fulfillment processes and resolve issues effectively.
• Build and maintain a trusted, long‑term relationship as the go‑to contact.
• Provide regular updates on order flows, shipments, support tickets, integrations, and growth recommendations.
• Collaborate internally to improve merchant support programs and satisfaction.
• Identify opportunities to drive revenue growth by guiding merchants toward additional services.
• Be involved in day‑to‑day operations to gain insights into how Ship Monk serves merchants.

• 3+ years in Account Management or Client Success; experience managing a single key account is a plus.
• Demonstrated ability to understand and navigate operational workflows; formal operations experience is a plus but not required.
• 1+ year in a management role (preferred).
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Willingness to travel to facilities or client locations as needed.
• Proactive, solution‑oriented, and enthusiastic mindset.
• Proficiency in Microsoft Office; experience with WMS or Salesforce is a plus.
• Must be based in Fort Worth, Texas.

• Unlimited Paid Vacation
• Collaborative, growth‑oriented culture that values innovation and diversity

Ship Monk is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ship Monk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.