Project Coordinator - Neeley Undergraduate

Overview

Job Summary The Program Coordinator, Neeley Undergraduate Experience is responsible for coordination and support of Neeley Student Success Services strategic integration and initiatives. This position is responsible for managing operational systems, data collection, and cross-program coordination that enables seamless student journey experiences across 3,500+ undergraduate students by developing, executing, and assessing student-centered access and success initiatives that advance the schools commitment to student engagement.

The Program Coordinator leads cross-functional projects that foster belonging, persistence, and professional readiness. The role includes managing high-impact programs access initiatives collaborating with faculty, staff, and corporate partners; overseeing program logistics and communications.

• Coordinates and manages logistics for various Neeley Student Success Services programs, including but not limited to:
  Going the Distance, Suit Up Lead On, and Leaders Unscripted.
• Creates detailed work plans for various department objectives and ensures schedules are accurate, achievable, and results oriented. Determines resources required to complete projects successfully according to the timeline and within budget. Reviews schedules and deliverables with leadership and determines relevant measures.
• Executes various department initiatives according to project plans, engaging in problem solving to ensure appropriate progress.
• Collaborates with multiple departments and leaders to coordinate a seamless student onboarding experience. Serves as a contact for various touchpoints in the onboarding cycle.
• Collects and analyzes data to develop reports documenting outcomes of various department initiatives on a regular basis. Advises leadership and other team members of the outcomes and results. Maintains analytics dashboards of outcome data points to support assessment and continuous improvement of department initiatives.
• Facilitates student focus groups and feedback sessions to gather engagement data and assist with development initiatives.
• Oversees student progression tracking through various undergraduate success services. Ensures departments are using integrated communication systems and referral protocols to maintain a seamless experience.
• Assists with program coordination for various student leadership development and student-led initiatives.
• Supports technology integration initiatives (CRM, learning platforms) and other shared resources throughout the Neeley Student Success Services departments.
• Supports scheduling and events across NSSS Neeley Student Success Services departments, including coordinate or milestone celebrations and recognition events.
• Performs other related duties as assigned.

• Bachelors Degree in Business Administration, Communications, or a related field and 2 years of experience in program coordination, operations, or related administrative roles

OR

• High school diploma or GED equivalent and 6 years of experience in program coordination, operations, or related administrative roles

• Bachelor's degree
• Experience with learning management systems or student information systems
• Experience in customer experience or service delivery optimization
• Experience with data visualization tools

• None

• Project management certification

• Knowledge of office techniques.
• Knowledge of basic customer service techniques.
• Knowledge of marketing events.
• Knowledge of organizational tools and techniques.
• Knowledge of CRM systems and data management
• Skill in the use of Microsoft Office to include Word, Excel, PowerPoint and Outlook.
• Skill in effective written and verbal communications.
• Strong analytical and problem-solving skills
• Ability to work effectively with diverse constituents.
• Ability to work effectively independently as well as on a team.
• Ability to effectively use TCU applications, websites, portals etc.
• Ability to manage multiple projects.

University Core Competencies…