Customer Success Manager - IC; CUSSUC - Customer Success

Overview

About Power School At  Power School, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining Power School means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

The Education Impact Consultant partners with client account teams to help districts achieve success with the Power School products used by students, teachers, counselors, and administrators. When the account team identifies a need, the consultant engages with the client to share best practices, provide product expertise, and drive improved usage and adoption of key Power School solutions.

This role collaborates closely with the account team during various client touchpoints to support the partnership. Responsibilities may include monitoring product adoption, advising on product-specific best practices, aligning district goals to product usage, and addressing risks identified by the account team.

The Education Impact Consultant does not manage an assigned book of business but instead supports clients within a designated region on an as‑needed basis. The primary objective of this role is to strengthen clients’ understanding and adoption of their Power School investments—ensuring long-term retention and a valued, ongoing partnership.

• Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
  • Serve as an adoption advisor to clients who need additional product support during their client journey
  • Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
  • Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
  • Fulfill requests submitted by the account team for assistance with clients in their assigned territory.
  • Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
  • Work cross‑functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
  • Support the CSM on escalations that may require product‑specific knowledge to ensure customer satisfaction and retention.
  • Upon request, engage with identified client to provide recommendations for optional product usage
  • Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
  • Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
  • As needed, consult on Power School implementation engagements post go‑live to ensure client has access to ongoing resources to drive usage and adoption
  • Facilitate EBC‑led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product‑specific topics, and solution area best practices.
  • All other duties as assigned by management.

• Minimum of 2 years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work…