Team Lead Integration Lab Services

Requisition Number: 106830

Team Lead Integration Lab Services

Location:

This is an onsite work opportunity in our Fort Worth, TX office.

Shift: 2:00pm - 10:30pm CSTSalary: $34/hr Insight at a Glance
14,000+ engaged teammates globally $8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This working-lead role ensures that technicians execute approved integration lab work instructions, maintain accurate SAP records, and complete client orders to established quality, service-level, and shipment requirements. The Team Lead serves as the first point of escalation for provisioning and order-processing issues while partnering with lab leadership, engineering, deployment management, inventory control, and shipping to resolve barriers and maintain predictable workflow.

What you’ll do at Insight:

Translate supervisor-approved priorities into daily bench assignments based onorder readiness, technician training, available capacity, client commitments, and shipping cutoffs.

Lead shift-start huddles and communicate work assignments, quality alerts, priority changes, and operational constraints.

Monitor order volume, work in process, aging, throughput, and blocked work;rebalance assignments within delegated authority and escalate resource gaps.

Perform hands-on provisioning and troubleshooting as needed to support production continuity.

Confirm that the correct, approved revision of client-specific work instructions,build requirements, and acceptance criteria is available before work begins.

Verify device models, part numbers, quantities, accessories, serial numbers, andasset identifiers against the order and pick documentation before bench processing.

Lead execution of approved operating-system deployment, imaging, modern provisioning, application installation, firmware and BIOS configuration, enrollment,and functional testing activities applicable to the client program.

Use SAP to review assigned orders, priorities, material availability, processing status, and completion requirements in accordance with approved site procedures and assigned access.

Ensure the approved order type and workflow are used for provisioning, production,repair, or rework; route order-type questions to the designated process owner.

Perform or coordinate required quality-control inspections, configuration checks,functional tests, labeling verification, and documentation reviews.

Contain nonconforming product, preserve traceability, and coordinate authorized rework and corrective actions with quality and engineering.

Train and cross-train technicians on approved work instructions, provisioning tools,SAP workflows, ESD practices, and safe device handling; maintain training recordsas assigned.

Communicate order status, service-level risks, technical issues, and recovery needs clearly and promptly to lab leadership and relevant stakeholders.

Coordinate with deployment management, client operations, warehouse teams,inventory control, engineering, and…