Ambassador Onboarding & Community Coordinator

We are hiring an Ambassador Onboarding & Community Coordinator for a mission-driven nonprofit organization in the Education & Youth Development industry. This is a part-time remote role for a US-based company . This role is ideal for someone who is highly organized, professional, empathetic, and passionate about making a positive impact on students. The successful candidate will be responsible for guiding prospective volunteer ambassadors through the discovery and onboarding process, coordinating training and logistics, and maintaining strong engagement through ongoing communication, follow-ups, and recognition initiatives.

• Host Zoom-based discovery calls with prospective volunteer ambassadors scheduled through Calendly, presenting the program clearly and professionally.
• Evaluate prospective ambassadors against established criteria and exercise sound judgment when determining candidate suitability and next steps.
• Document discovery call outcomes, recommendations, and follow-up actions accurately.
• Coordinate the end-to-end ambassador onboarding process, including training logistics, account setup, platform induction, and required documentation.
• Maintain accurate records and pipeline tracking in Notion and CRM systems such as Pipedrive.
• Manage calendars, schedules, and onboarding timelines to ensure a smooth volunteer experience.
• Coordinate post-session follow-ups by collecting student feedback through tools such as Typeform, summarizing key highlights, and sending appreciation and recognition messages.
• Track volunteer milestones, including the number of sessions completed, and coordinate recognition initiatives to encourage continued engagement.
• Prepare weekly reports covering pipeline status, onboarding progress, and volunteer engagement metrics.
• Identify potential risks, process gaps, and opportunities to improve the ambassador experience.
• Create, refine, and follow Standard Operating Procedures (SOPs) to ensure consistent and high-quality onboarding and volunteer coordination.
• Support community-building initiatives, including newsletters, program updates, virtual meetups, peer connections, and volunteer recognition programs.
• Collaborate closely with the internal team to support program objectives and maintain a positive volunteer experience.
• Uphold data privacy, confidentiality, and safeguarding standards when handling volunteer and student information.

• 2+ years of experience in program coordination, volunteer management, customer success, community coordination, or a similar role.
• 2 + years previous experience in K–12 education, youth development, career exposure programs, or nonprofit organizations.
• 2 + years of experience building, managing, or supporting volunteer or ambassador communities.
• 2+ years of experience in relationship management, stakeholder communication, or a client-facing coordination role.
• Proven experience managing follow-ups, tracking pipelines, and coordinating multiple tasks or processes simultaneously.
• Experience facilitating virtual meetings, hosting discovery calls, or presenting information professionally.
• Experience coordinating onboarding processes, training sessions, or participant engagement activities.
• Experience maintaining CRM records, updating databases, and preparing basic operational or engagement reports.

• Strong judgment, professionalism, and empathy.
• Ability to conduct structured discovery calls, assess candidate suitability, and make informed recommendations.
• Excellent organizational and time-management skills.
• Strong attention to detail and the ability to manage multiple onboarding processes and follow-ups simultaneously.
• Experience with pipeline tracking, scheduling, documentation, and administrative coordination.
• Ability to work independently while collaborating effectively with an internal team.
• Genuine interest in education, youth development, and creating meaningful student impact.
• Background in virtual event coordination, community engagement, or online program facilitation.
• Experience developing, documenting, and improving SOPs and operational processes.
• Familiarity with student feedback collection and program engagement reporting.

• Calendly:
  Scheduling discovery calls and managing appointments.
• Zoom:
  Hosting virtual discovery calls, meetings, and onboarding sessions.
• Google Workspace:
  Gmail, Google Docs, Google Sheets, and Google Drive.
• Notion:
  Maintaining documentation, onboarding records, and pipeline…