Collector; Spanish Speaking

Responsibilities

• a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past-due payments, lease-end charges (including mileage, wear and tear, and property tax), deficiency balances resulting from repossession, or an outstanding amount from a total loss.
• b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
• 2. Manage a queue of assigned accounts.
• 3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• 4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
• 5. Offer feedback and recommendations on any process improvements or training material.
• 6. Maintain corporate standards and compliance requirements.

• 7. HS Diploma or GED required. Bachelor’s Degree is preferred.
• 8. 1-2 years’ experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.

Require to work 4 days In-office and 1 day from home.

Business Casual

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industry: Banking

Fort Worth, TX

Salary: $50,000.00 - $70,000.00