Customer Resolution Advocate

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

It’s a big step forward when you realize that you’ve earned the trust to lead a team. Now, let’s determine just how big that step can be. Take on this role with United Health Group and you’ll be part of a team that’s reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members.

You’ll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

• Provide expertise and customer service support to members, customers, and/or providers
• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
• Identify and resolve operational problems using defined processes, expertise and judgment
• Investigate claim and/or customer service issues as identified and communicate resolutions to customers
• Provide feedback to team members regarding improvement opportunities
• This role is equally challenging and rewarding. Within a high- volume environment, you’ll need to model and act as an ambassador for the company while solving complex health care inquiries. The Customer Resolution Advocate acts as a customer advocate to resolve escalated and complex issues

What are the reasons to consider working for United Health Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• 2 years of customer service experience analyzing and solving complex customer problems
• 1 years of experience within the healthcare insurance industry
• 1 years of experience getting members the coverage to receive critical medical services
• Intermediate level of proficiency with computer and Microsoft Office software applications including Microsoft Word (creating, editing, saving and sharing documents), Microsoft Excel (creating, saving, editing, sharing files) and Microsoft Outlook (creating rules and using calendar, creating, copying, editing, saving and sending correspondence) which includes the ability to learn new and complex computer system applications
• Ability to work an 8-hour shift between the hours of 7:00am – 7:00pm CST Monday – Friday, including the flexibility to work one 10:00am – 7:00pm CST shift per week and one Saturday from 8:00am – 1:00pm CST every 6-8 weeks. It may be necessary, given the business need, to work occasional overtime and weekends
• Must reside in the state of Texas
• Must be 18 years of age OR older

• Bilingual fluency in English and Spanish

• Reside within TX
• Ability to keep all company…