Customer Service Liaison

Job Description

Captura Hall is seeking a professional and customer-focused Customer Service Liaison to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.

• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Facilitate communication between clients and internal departments to ensure timely resolution of issues
• Monitor customer accounts to identify trends or recurring concerns and escalation when necessary
• Maintain accurate documentation of client interactions and transactions
• Assist in developing customer service procedures, policies, and standards
• Ensure a high level of professionalism and empathy in all customer interactions
• Follow up with clients to ensure satisfaction and foster long-term relationships

• Proven experience in customer service, account management, or client relations
• Strong interpersonal and communication skills, both verbal and written
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficient in Microsoft Office Suite and CRM systems
• High attention to detail and organizational skills
• Problem-solving mindset with a proactive attitude
• Bachelor’s degree in Business, Communications, or related field preferred

• Competitive salary ($55,000 - $65,000/year)
• Opportunities for career growth and professional development
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative team environment
• Ongoing training and performance-based advancement