Call Center Representative

Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.

Responsibilities and duties: Managing incoming and outbound calls in a timely manner

Following call center "scripts" when handling different topics

Identifying client's needs, clarify information and obtain necessary information for further processing

Assist with setting new client appointments

Assist with processing payments
This is not a remote position
Qualifications: Previous experience in customer service role is a plus but not required

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree or equivalent Bilingual (English & Spanish) is a plus but not require

The pay range for this role is:
15.50 - 17 USD per hour(Imm/Call Center Office)

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