Bilingual Spanish Collections Rep

Join a dynamic collections team where your bilingual (English/Spanish) communication skills make a real difference! As a Bilingual Collections Representative, you’ll help customers find solutions to bring their accounts current while delivering exceptional service that builds trust and loyalty. Your ability to connect with clients in both languages ensures stronger relationships, reduced delinquencies, and a positive customer experience that supports company success.

Bilingual Spanish Collections Representative

Location: [City, State] | Onsite

Compensation & Schedule

• Pay Range: $20 o $22/hour

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Schedule:

8:00 AM – 5:00 PM

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Employment Type:

Full-time, W2

ROLE IMPACT

The Collections Representative plays a critical role in reducing financial losses by recovering past-due payments on accounts between 60 and 120 days delinquent. This position combines negotiation, problem-solving, and customer service to provide payment solutions that maintain client relationships while ensuring account recovery targets are met. Success in this role is defined by consistent collection performance, regulatory compliance, and customer satisfaction.

KEY RESPONSIBILITIES

• Contact customers via inbound and outbound calls to collect delinquent payments through phone pay, Quick Collect, and mail while ensuring compliance with regulatory standards.

• Negotiate and establish short- and long-term payment arrangements when customers cannot make immediate payments.

• Perform skip tracing using approved methods and vendor tools to locate customers and update contact information.

• Present recommendations to management for final disposition of uncollectible accounts.

• Provide superior customer service and proactive follow-up, ensuring each interaction supports a “Customer One” experience.

• Offer process improvement feedback and recommendations to enhance training materials and operational efficiency.

MINIMUM QUALIFICATIONS

• 1+ year experience in collections, customer service, or financial services.

• Strong negotiation and communication skills with ability to de-escalate and resolve payment issues.

• Working knowledge of regulatory guidelines related to debt collection.

• Proficiency with basic computer systems and CRM or collections software.

CORE TOOLS & SYSTEMS

• Collections management software (e.g., DAKCS, CUBS, or equivalent)

• Microsoft Office Suite (Word, Excel, Outlook)

• Internet and skip tracing tools (e.g., TLOxp, Accurint, Lexis Nexis)

• Call management and recording systems

PREFERRED SKILLS

• Bilingual (English/Spanish) preferred.

• Experience handling auto or consumer loan accounts.

• Ability to multitask in a fast-paced, goal-driven environment.

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