Customer Service Representative; CSR

Customer Service Representative

Location: Fort Worth, TX

Employment Type: Full-time

$50,000.00/yr – $65,000.00/yr

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and
  * escalate* issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

• Entry level

• Other

• Business Consulting and Services