Client Service Representative

VCA Dallas Animal Specialty Hospital is seeking an enthusiastic, full-time Client Services Representative to join our growing hospital team !

Location:

17727 Dallas Pkwy, Dallas, TX 75287 Compensation - $18-23. based on experience. Differential pay for swing/overnight/weekend shift.

VCA Dallas Animal Specialty Hospital is excited to welcome a full-time Client Services Representative to our growing hospital team.

As we transition into our new name and state-of-the-art facility, our longstanding commitment to excellence in patient care, team development, and collaborative medicine remains unchanged.

Our brand-new, 25,000 sq. ft. hospital is one of the most advanced in the region, featuring cutting-edge technology.

At VCA, we are committed to growth, mentorship, and career development for every team member.

Our hospital culture encourages continuous learning, innovation, and support.

Whether you're early in your veterinary career or looking to expand your skills, this is a place where you can grow alongside a world-class medical team that values your contributions and well-being.

• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, “people-oriented.”
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.

• High School Diploma.
• Must have experience working with the public, i.e. restaurant, retail or service business.
• Experience in a veterinary hospital or other doctor’s office is a plus.

Dependable attendance is required. Any allergies to animals must be controllable through medication. Must be able to lift 40 pounds. Must be willing to work long or irregular hours under pressure conditions.

This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day. Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions. Ability to speak and hear sufficiently to understand, give information in person and over the telephone. Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:
Ensure that clients and pets feel welcome and comfortable. Serve as “Ambassadors” - creating and maintaining goodwill for the hospital. Build rapport with clients. Immediately greet clients and pets by name. Quickly understand client needs and initiate the process of meeting those needs. Generate, present and explain fee estimates for treatment/surgery to clients. Handles client complaints with concern and diplomacy.

Exhibit a “come in now” attitude towards clients and patients. Answers telephone promptly.

Keep charts and computer records updated with current client and patient information, i.e. address or telephone number and/or vaccine due dates, other reminders, age, etc. Prepare charts for new clients and/patients. Prepare charts for patients prior to appointment including all necessary forms, authorizations, and instructions as necessary. Handwriting must be neat and legible. Open an order or start an invoice as each client enters the hospital.

Recommend any needed service, i.e.…