Front Desk Associate

Position Highlights

• Full–time position (Fridays and Saturdays required)
• Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; team bonus
• Merit‑based pay increases
• Paid Vacation and holidays
• Complimentary service membership

The Sales & Front Desk Associate is a key position at Scenthound, focused on providing exceptional service to every customer. We are looking for an eager, honest and ACTIVE front desk manager.

• Mostly.. a willingness to learn, work hard, and be a part of a team
• Full‑time availability (Saturday's required)
• Familiarity and comfort with dogs
• Sales experience and confidence (membership sales are highly valued!)
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Work well as a team member
• Willingness to work in a smoke‑free environment
• Willingness to learn other positions (cross‑training)
• Bilingual (not required)

We are searching for a goal‑oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self‑motivated, an independent problem solver, and a compassionate dog lover
! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• Develop membership leads;
  Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records – make outgoing phone calls
• Manage customer expectations;
  Resolve customer concerns
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

How many years of experience do you have with face‑to‑face sales and customer service?

How many years of experience do you have working with dogs?

Referral code from a current employee. If no code provided, add their name instead.

We advocate for the health and well‑being of dogs.

We are one team with one mission. We trust, respect and support one another.

We bring good energy to our work.

We believe in what we do.

We work with purpose. We are driven by a desire to make a positive impact.

In‑house training, clear career path, attainable advancement.

"There's room to grow in this company and it's just great to be around people who enjoy the animals as much as you. I look forward to coming to work because I work with great employees and great, great dogs!"