Guest Service Officer; Service Residence

Employment Type:

Full-Time

Monthly Salary: $2,600 –$2,900+ Meal Allowance+ VB

- Permanent
- $2,600 –$2,900+ Meal Allowance+ VB
- 5 days per week. Shift hours.
- Various locations

Job Responsibilities:

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

Period:

• Permanent

Location:

• Various locations

Working hours:

• 5 days per week. Shift hours.
• 3 shifts : 7am – 4.30pm, 1pm – 10.30pm, 10pm – 7.30am
• Attractive Benefi ts: $2,000 Medical Spending Account, $1,000 Flexible Benefi t, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Job Requirements:

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd
(EA License Number:
04C3201
)