Temporary Customer Service Representative

Remote Full-time

Daily Drop — Subscriber Perk

30% off food delivery — treat yourself between shifts

THE ROLE:

CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding

• Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain

• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad

• hoc issues that arise

• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders

• Assist with customer and item data setup

• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).

• Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available

• inventory, aged inventory regularly and as dictated by business needs

• Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates

• and reports

• Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED

• 1-5years experience in customer service, CPG experience preferred, inventory management preferred

• Strong business acumen and a basic understanding of warehouse, inventory and logistics

• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve

• problems when they occur

• Transparent, open/honest communicator – great listener who can read between the lines

• Fast learner, can react to changing environment, strong communication and organization

• Strong excel skills and math skills

• Highly organized, detailed oriented, and self-motivated

THE DETAILS

LOCATION:

Remote, USA

HOURS:

Full Time(40 hours a week), 5 months, Contract

MANAGER:
Customer Service Manager

PLEASE NOTE:

Candidates must be authorized to work in the United States without sponsorship.

We like the way you work it
· no gig iddy
· Gotta bag it up
· no gig iddy ·

We like the way you work it
· no gig iddy
· Gotta bag it up
· no gig iddy ·