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Complaints Handler
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-10-09
Listing for:
remote work
Full Time
position Listed on 2026-10-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
The company is hiring for a Complaints Handler for a UK-based employer. The role owns the end-to-end handling of customer complaints, ensuring timely, fair, and well-documented resolutions from a fully remote setup.
What you'll do- Log and acknowledge complaints within agreed time frames
- Investigate issues and gather facts from internal teams
- Write clear, empathetic responses and outcomes
- Identify root causes and report recurring themes
- Keep complaint records accurate and audit-ready
- Experience handling complaints or escalations
- Excellent written English and tone
- Comfort with a ticketing tool such as Zendesk or Freshdesk
- Fair, evidence-based judgement
- Ability to stay calm with upset customers
- Nice to have regulated industry exposure and reporting in Excel
- Location not specified in the listing; use confirms before applying
- Role is 100% remote and UK hours; confirm timezone expectations before interviewing
- Pay is R29 000, R32 000 per month; currency in South African Rand; confirm pay currency in interview
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