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Senior Customer Service Manager - Airport Ops & Safety

Job in Fort Worth, Tarrant County, Texas, 76102, USA
Listing for: American Airlines
Full Time position
Listed on 2026-10-12
Job specializations:
  • Customer Service/HelpDesk
    Airport Operations & Services
  • Management
    Airport Operations & Services
Salary/Wage Range or Industry Benchmark: 80000 - 120000 USD Yearly USD 80000.00 120000.00 YEAR
Job Description & How to Apply Below

American Airlines is seeking a Sr. Customer Service Manager to lead and develop frontline teams within the Airports Team. You will drive safe, high-performing operations, coach staff, and resolve escalated issues while coordinating with multiple departments to enhance customer experience.

Ideal candidates possess strong leadership, communication, and project-management skills, with a track record of improving on-time performance in a fast-paced aviation environment.

The following opportunity is for a Senior Customer Service Manager
- Airport Ops & Safety with American Airlines.

The following position is for a Senior Customer Service Manager
- Airport Ops & Safety with American Airlines.

Our team is growing, and we are hiring a Senior Customer Service Manager
- Airport Ops & Safety in Fort Worth, TX, United States.

This position is for the Senior Customer Service Manager
- Airport Ops & Safety role at American Airlines.

Position Requirements
10+ Years work experience
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