Customer Service Representative

Job Title:

Customer Service Representative

Location:

Fort Worth, TX Pay Rate: $21/hour Job Overview:
We are seeking a customer-focused Customer Service Representative with at least 2 years of customer service experience to join our team. The ideal candidate will have strong communication skills, computer proficiency, and the ability to thrive in a fast-paced, high-volume call center environment.

Key Requirements:

Minimum 2 years of customer service experience. Proficiency in Outlook, Word, and PowerPoint. Ability to navigate multiple systems while engaging with customers and accurately documenting information. Strong communication, grammar, and interpersonal skills. Ability to handle high call volumes, multitask, and work effectively under pressure. Excellent problem-solving skills with the ability to de-escalate difficult situations and maintain customer satisfaction. Ability to handle confidential and sensitive information responsibly.

Positive attitude, self-motivation, and willingness to accept coaching and feedback. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.