Client Services Customer Relations Representative

Job Description - Client Services Customer Relations Representative (MER
00049J9)

Client Services Customer Relations Representative Group :
Mercedes-Benz Group AG

Description

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?Enjoy generous paid Family Leave Programs
- Six Weeks for New Parents;
Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school?Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $8k for graduate

Job Overview:

The Customer Relations Representative is responsible for supporting the Customer Relations Coordinators in handling customer complaints and legal/regulatory inquiries in adherence to policies, procedures, and compliance standards. Responsibilities include assisting with the intake and assignment of customer complaints, providing requested documents to satisfy legal requests and subpoenas within required time frames, responding to customer inquiries mandated by regulatory requirements, providing knowledgeable and professional communication regarding receipt of requests, the status of fulfillment and responses to requests, and documenting action taken in the system of record.

Through all customer interactions, both internal and external, the Customer Relations Representative is charged with integrating Customer ONE behaviors that ultimately drive customer satisfaction and brand loyalty.

Responsibilities:

• Support the Customer Relations Coordinators in the handling of the complaint process including, but not limited to completing the intake process for new complaints, retrieving account documentation, and providing standardized response letters. (50%)
• Respond professionally and timely to subpoenas providing requested documents in accordance with company policies and procedures. (25%)
• Supporting the Customer Relations Team in…