Customer Service Specialist – Client Support and Call Management

Are you skilled at managing customer interactions and resolving inquiries efficiently? Join us as a Customer Service Specialist focused on client support and call management.

In this role, you will support government and municipal clients by managing a high volume of inbound calls, ensuring timely and accurate payment processing, and maintaining detailed records. You will work onsite in Fort Worth, TX, in a fast-paced environment dedicated to delivering excellent customer service and compliance with regulatory standards.

• EMPLOYMENT TYPE:
  
  Contract
• PAY RATE: $16/hour
• LOCATION:
  
  Fort Worth, TX 76137
• SCHEDULE:
  
  3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
• POSITIONS AVAILABLE: 6
• BENEFITS:
  Weekly Pay, Medical, Dental, Vision, Life and much more!

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

• Onsite position in Fort Worth, TX.
• Fast-paced, customer-focused environment.

Staff Perm is an equal opportunity employer. We consider all qualified applicants for employment without discrimination and in accordance with applicable federal, state, and local laws.

All offers of employment are contingent upon the successful completion of background check and drug screen based on local, state and federal laws in your region.

Minor offenses will not necessarily disqualify a candidate from consideration, and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.