Client Scheduling Representative

Job  :
Dallas, TX, USA;
Fort Worth, TX, USA;
Houston, TX, USA;
Tampa, FL, USAPay: USD 17.81 - 21 (Hourly)
Posted:
Job Family:
Client Scheduling Job Function:
Client Scheduling

Pay Type:

Hourly At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Scheduling Representative (Corporate Services), you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience.

This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks. What you'll get to do:
Respond to all client requests received via email and/or phone queue timely Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.)

and all other outside vendors, as applicable, treating them as valued extensions of our team Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services The kind of teammate we’re looking for:
Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism Thrives under pressure, loves to solve puzzles Confident juggling timelines, priorities, and multiple clients at once with grace A proactive mindset – if there’s a problem, you’re already solving it Comfort with technology, including proprietary software Clear, professional communication and excellent follow-up etiquette A laser-sharp eye for detail and strong organizational skills Familiarity with court reporting or legal services is a huge plus

What’s in it for you:

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance

Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more Employee equity and referral programs: when we succeed, you succeed!

Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally

Matched 401(k) to help you save for your future

Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in Earned wage access: get a portion of the wages you earned prior to payday

Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun! About Veritext:
Veritext is the global leader in technology-enabled…