Customer Service Specialist

Customer Service Specialist

Immediate need for a talented Customer Service Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in Fort Worth, TX (Onsite). Please review the job description below and contact me ASAP if you are interested. Job
-33537 Pay Range: $16/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The Service Support Specialist supports government and municipal clients by ensuring timely and accurate processing of payments.
• This role involves managing a high volume of transactions, resolving customer inquiries, and maintaining detailed records in compliance with company policies and regulatory standards.
• Success in this position requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality service in a fast-paced, customer-focused environment.
• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Key Requirements and Technology

Experience:

• Skills- (Inbound OR Outbound OR "Call Center" OR "Call Centre") AND (Payment OR Payments) AND (CSR OR "Customer Service" OR Representative) AND (Bank OR Banking OR Finance OR Financials) AND Spanish
• High School Diploma or GED
• Must be 18 years of age or older
• Ability to type and speak simultaneously while navigating systems during live calls
• Comfortable using computers, including email and web browsers
• Familiarity with Microsoft Office and Outlook
• Bilingual (English/Spanish) preferred
• Previous experience in customer service or data entry
• Dependable, punctual, and committed to maintaining high integrity and confidentiality
• Shift Timings :
• 8:00 AM - 4:30 PM
• 8:30 AM - 5:00 PM

Our client is a leading Manufacturing & Supply Chain Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.