Customer Service Representative

Job Title:

Customer Service

Job

Industry: Home Services / Virtual Assistant Services

Location:

Mexico

Job Status:
Full Time

Work Schedule:

5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)

Compensation: $1000 per month

Target

Start Date:

ASAP

This role supports U.S.

-based home services businesses by handling inbound customer calls and booking appointments.

The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

The client is a U.S.

-based virtual assistant company that provides inbound call handling and appointment setting services.

They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.

Full training is provided on call scripts, customer handling, and booking procedures.

Answer inbound calls from prospective customers in a professional and friendly manner

Represent the client as if working directly in their office

Use the client’s standard greeting and approved scripts

Accurately answer customer inquiries about services

Book appointments using the client’s CRM or scheduling platform

Take detailed call summary notes during each interaction

Record customer contact information, inquiry details, and relevant notes

Send complete and accurate call summaries to the client after each call

Send follow-up text messages or emails when required

Maintain high accuracy and attention to detail at all times

Business operates 7 days per week based on client demand

Available shifts (all times in PST):

Rest days vary depending on client needs

Common rest day combinations include:

Saturday–Sunday off is possible depending on client assignment

Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements

Flexibility with scheduling is required

Internet speed of at least 40 Mbps with low latency

Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM

Reliable backup power source

Previous BPO or call center experience preferred

Ability to multitask while managing calls and documentation

Strong spoken and written English communication skills

Confidence communicating directly with U.S.

-based clients

Excellent attention to detail with accurate data entry

Willingness to receive feedback and make adjustments

Flexible, dependable, and able to adapt to changing schedules

Motivated, hardworking, and eager to add value