District Service Manager - Texas & Mexico

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. The District Service Manager is responsible for guiding, coaching, and directing a team that provides direct service and support to customers of Abbott’s Diagnostics Division (ADD).

In this role, you will promote ADD products and strengthen the company’s reputation by delivering exceptional customer service and technical support. This is a US remote field-based position. Candidates must reside in territory. This role will cover our Texas and New Mexico territory. Up to 50% travel, including overnights.

Responsible for implementing and maintaining the effectiveness of the quality system. Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service. Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained. Operates within the constraints of the financial budget;

produces data to help support the development of the budget. Provide technical direction to staff. Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs. Understand trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations. Maintains an awareness of customer issues and provides recommendations on emerging trends.

Implement processes and procedures to support business objectives. Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support. Serve as role model for subordinates, coach, and mentor staff to enhance professional development. Complete performance reviews and assist with development planning for individuals within the group. Assure that unit goals and objectives are communicated. Build an effective…