Field Technician Operations Lead

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Zipline is hiring a Field Technician Operations Lead to oversee the team that keeps our Dropbox locations safe, reliable, and ready to support daily delivery operations.

You’ll manage the Field Support Supervisor and provide direction for the regional technician team. Dropboxes are located at partner sites and are an important part of Zipline’s delivery operation. Your team will inspect equipment, complete preventive maintenance, troubleshoot issues, and maintain site safety and quality standards.

This is a field operations leadership role with responsibility for team performance, site readiness, and consistent execution across multiple locations. You’ll set priorities, develop the supervisor and technicians, and coordinate with partner teams and internal groups when equipment or site issues affect operations. You’ll also use performance trends and field feedback to improve maintenance processes and reduce recurring problems.

We’re looking for a hands-on operations leader who can set clear expectations, develop strong frontline leaders, and make sound decisions when priorities change. You should be comfortable working across teams, spending time in the field, and turning operational issues into practical improvements.

• Manage and develop the Field Support Supervisor, who leads the regional Field Support Technician team.
• Set clear expectations for safety, equipment reliability, site readiness, partner communication, and work quality.
• Establish regional plans for inspections, preventive maintenance, repairs, and site coverage.
• Ensure technicians have the schedules, tools, parts, training, and procedures needed to complete work safely and effectively.
• Review team performance, work orders, inspection records, repair completion, and open issues.
• Prioritize work based on safety risk, customer and partner impact, operational urgency, and available resources.
• Provide direction during complex equipment issues, recurring failures, and operational disruptions.
• Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams.
• Build consistent processes for site inspections, issue…