Field Services Engineer II

Field Services Engineer (FSE I / FSE II)

Location: Mid Manhattan, Yonkers Area, New York / [Remote, work onsite at hospital customer sites]

Department: Field Services

Reports to: Manager, Field Services

About

The Role

As a Field Service Engineer at Omnicell, you’ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You’ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro‑mechanical and software‑integrated solutions. This role offers autonomy, hands‑on problem‑solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy.

Why Join Omnicell?

Your work helps frontline healthcare professionals deliver safer, more efficient care. You’ll be part of a mission‑driven team that values innovation, precision, and service excellence. This is a great opportunity for professionals who thrive in fast‑paced environments, enjoy solving complex problems, and want to make a meaningful impact in healthcare.

What You’ll Do Key Deliverables & Business Impact

As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safety.

You Will

• Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
• Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
• Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
• Enhance product performance through actionable field feedback that informs continuous improvement.
• Represent Field Services in cross‑functional initiatives and field projects that shape the future of healthcare automation.
• Elevate team capability by mentoring junior technicians and sharing best practices.
• Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
• Empower end users by delivering basic product training and ensuring confidence in system usage.

Who You Are FSE Level 1 Basic Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

FSE II Basic Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications

• Hands‑on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include industrial manufacturing equipment/machinery, aircraft systems, robotic systems, or anything similar.
• Experience working in a high volume environment that requires 24/7 on‑call support.
• Passion for trade‑based work.
• Bachelor’s Degree in Engineering/Technology or related discipline.
• Experience working in a hospital environment.

Elevate Behaviors

• Collaborate – Build strong networks, share knowledge, and foster partnerships that drive results.
• Inspire – Influence, engage, and motivate those around you to create a high‑performing, inclusive culture.
• Develop – Embrace continuous learning and actively support the growth of yourself and others.
• Execute – Set clear priorities, take ownership of outcomes, and deliver on commitments.
• Impact – Drive innovation, challenge the status quo, and align business goals with customer success.

Compensation

Final job offers are determined based on a variety of factors, including but not limited to: years of relevant experience, educational background, skillset and qualifications, internal equity, market data.

Field Services Engineer 1: $34–42 per hour.

Field Service Engineer 2: $43–50 per hour.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industries

Hospitals and Health Care

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