AMR Technical Support Engineer – Mandarin Speaking

Provide technical support for AMR/AGV and warehouse automation systems, including installation, configuration, commissioning, and troubleshooting. Deliver onsite and remote technical assistance to customers, diagnosing and resolving hardware, software, and system-related issues. Support system testing, performance verification, and customer acceptance activities to ensure smooth deployment and operation. Work closely with customers and internal teams to understand technical issues, identify root causes, and provide effective solutions.

Collaborate with R&D, Sales, and Project Delivery teams to resolve complex technical problems and improve system reliability. Provide technical guidance and training to customers on system operation, maintenance, and basic troubleshooting. Prepare and maintain technical documentation, service reports, troubleshooting records, and customer feedback. Coordinate closely with local and China-based technical teams to ensure efficient communication and timely issue resolution.

• Bachelor's degree or above in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a related technical discipline.
• 1–3 years of relevant experience in technical support, field service, industrial automation, robotics, or a related technical field.
• Good understanding of AMR/AGV systems, warehouse automation, and basic electrical, mechanical, and software troubleshooting.
• Hands-on experience in equipment installation, commissioning, maintenance, or technical problem-solving.
• Familiarity with industrial communication networks, PLC systems, Linux, or Python is a plus.
• Strong analytical and problem-solving skills, with a customer-oriented mindset and good communication abilities.
• Able to work effectively with customers and cross-functional teams in an international environment, with willingness to travel to customer sites as needed.
• Fluent in Mandarin, with good working proficiency in English.