Member Services Representative, AACU Mortgage Processing

Member Services Representative, AACU Mortgage Processing

We are looking for a dedicated Member Services Representative to join our Mortgage Processing team at Fort Worth, TX for a 3-month contract. The role involves creating new mortgage loans and processing applications for purchase or refinance of real estate at Client Credit Union.

Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at Client Credit Union.

• Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information.
• Provide accurate closing and funding of mortgage loans in all 50 states plus the Virgin Islands using the Prime Alliance LFC system.
• Serve in a backup role for initial member contact via incoming phone calls and for taking applications through the Prime Alliance loan origination system.
• Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by management.
• Meet deadlines and assist with production goals.
• Perform other duties as assigned.
• Ensure the security and confidentiality of all account information and comply with all applicable laws and regulations, including the Bank Secrecy Act.

• High school diploma or GED.

• Previous banking or Credit Union experience.
• Previous mortgage lending experience.
• Knowledge of Client, Mortgage Lending Guidelines.
• Residential Mortgage Closing and Funding experience.
• Working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys.

• Skilled in Microsoft Office software (Word, Excel, Access, PowerPoint) through work experience or education.
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team.
• Excellent interpersonal and communication skills and professional telephone manners.
• Effective verbal and written communication with all levels.
• Spanish language skills are a plus.
• Work well under deadlines and high volume pressure.
• Work in a diverse work environment.
• Quickly learn and adapt to change.
• Self-motivated with strong organization skills and attention to detail.
• Maintain satisfactory performance and attendance.
• Pass applicable pre-hire compliance checks.

Net2

Source champions leadership at all levels, celebrates diverse perspectives, and empowers you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

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Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.