SBA Liaison

Description

Summary:

The Credit Solutions Advisor is an internal advisory and coordination resource that supports consistent identification, evaluation, routing, and execution of potential SBA 504 opportunities. The role provides product-fit guidance, preliminary eligibility support, process discipline, and issue escalation for assigned markets while remaining neutral as to whether a customer ultimately uses SBA 504, SBA 7(a), a combined structure, or conventional financing. Working alongside Relationship Managers, Business Development Officers, SBA Product Specialists, Credit, Underwriting, Operations, Closing, Servicing, and Certified Development Companies (CDCs), the Credit Liaison helps clarify responsibilities, improve handoffs, and reduce avoidable delays.

The role supports bankers and control partners but does not independently own the client relationship, maintain a personal sales pipeline, or function as the primary originator of SBA loans.

Review referred opportunities to determine whether SBA 504 should be considered and whether additional product comparison is needed. Provide preliminary guidance regarding program fit, eligible uses of proceeds, borrower contribution, collateral structure, project costs, owner occupancy, and other relevant SBA considerations. Help document the rationale for the recommended financing path when more than one product may be appropriate. Route opportunities to the appropriate Relationship Manager, SBA Product Specialist, Credit, Underwriting, or operating partner based on the transaction structure and defined workflow.

Maintain neutrality in product discussions and elevate potential product‑fit, policy, or process concerns to the appropriate decision‑maker.

Serve as an accessible technical resource for Relationship Managers, Business Development Officers, SBA Product Specialists, and support teams. Deliver targeted education on referral triggers, product distinctions, eligibility considerations, documentation expectations, and process responsibilities. Communicate approved program, policy, workflow, and operating updates to affected partners. Develop and maintain practical reference materials, job aids, frequently asked questions, and examples in partnership with the appropriate subject matter owners.

Support market readiness and adoption through office hours, case reviews, and structured feedback rather than outbound prospecting or individual sales activity.

Promote consistent use of approved 504 intake, product‑fit, workflow, and closing tools. Confirm that required reviews, handoffs, and documentation are completed at the appropriate stage before an opportunity advances. Identify recurring process gaps, unclear role ownership, or training needs and recommend practical improvements to management. Contribute to standardized guidance for CDC engagement, renovation or construction scenarios, companion loans, and other recurring transaction types.

Support post‑close or retrospective reviews intended to improve process quality, consistency, and readiness for future transactions.

Assist bankers and SBA specialists in organizing transaction information needed for early credit and eligibility review, including sources and uses, project costs, equity contribution, collateral, and key approval considerations. Provide consultative support on SBA 504 structures and companion financing without exercising independent credit approval authority unless separately delegated. Coordinate with Credit and Underwriting to clarify information needs, approval conditions, exceptions,…