IT Patient Portal Support Associate

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POSITION SUMMARY:

The Patient Portal Support Associate is a customer support role providing login and navigation support to patients as well as general software support to clinic staff.

• Provide phone support to patient and clinic callers
• Create and Review incoming tickets
• Perform orientation training
• Clinical Message processing

• Three years of customer service experience
• Basic computer skills
• Proficient in MS Office and GSuite
• Ability to achieve results with minimal supervision
• Ability to follow instructions
• Ability to work in a very fast-paced and changing work environment
• Highly self-motivated
• Ability to prioritize appropriately
• Must demonstrate strong interpersonal skills to interact positively and positively with a variety of customers and staff
• Must comply with HIPAA rules and regulations

• Collaborative, customer-focused and able to created visible value
• Ability to work independently and as a team member
• Excellent communication and customer facing skills