Patient Access Representative

Title: Patient Access Representative

Employee Classification: Administrative Support - HRLY

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

Sub Division-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Student Health-345820

Job Location: Fort Worth

Salary: $20.00/HR

FTE: .48

Retirement Eligibility: Not TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas‑Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people‑first values‑based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. UNT Health primary and multispecialty care clinics are located on the UNT campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long‑term and continuing care centers, and mobile and in‑home care. UNT Health's interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient.

Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check‑in/check‑out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments or medical consultations.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.
• Receive and route patient messages or documents to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.
• Performs other duties as assigned to meet the ongoing…