Health Care Assistant - Fuze Services

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including Lets Get Checked , Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Health Care Assistant - Fuze Services
Due to our continued success, we are looking for a Healthcare Assistant to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing.

This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for results and clinical escalations.

• Providing patients with results on sexually transmitted infections, cancer screening, hormone testing or general health screening via telephone, chat and email.
• Communicating effectively and professionally with all team members.
• Following scripts as outlined by a clinical team lead
• Identifying and escalating clinical questions to team lead
• Adhering to all client program requirements and standard operating procedures
• Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection
• To provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat and email.
• To record interactions accurately and consistently in patient records
• Adhering to HIPPA guidelines

What we are looking for…..

• Skilled at using online tools and technology to deliver care and communicate with patients
• Must be willing to undergo a background check.
• Minimum 1 years clinical experience working in a medical office, clinical call center, or hospital - don’t let this stop you from applying if you think this is the right role for you! We are looking for clinicians who are passionate about providing the highest level of patient care in a fast-paced setting. Telehealth experience is a plus.
• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry is a plus
• Exceptional organizational and time management skills with sound decision making abilities.

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds.

The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the…