Housekeeping Manager

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American Airlines – The Landing at Skyview 6

• Performs human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.
• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Ensure compliance with all housekeeping policies, standards, and procedures.
• Understand the importance of department’s operation on overall property operations.
• Plan and anticipate business needs by reading and interpreting daily/weekly occupancy report.
• Performs overall supervision of supply areas, and other storage areas by conducting tours of the areas.
• Performs monthly and daily inventories of Housekeeping supplies, linens, and chemicals.
• Ensures employee usage of chemicals and equipment is in complete compliance with OSHA guidelines and requirements.
• Ensure all team members have proper supplies, equipment, and uniforms.
• Observe behaviors of team members and provide feedback to individuals.
• Assists with the inspection program for all guestrooms, meeting rooms and public spaces.
• Communicate effectively with Front Office as to status of house.
• Maintains and evaluates cleanliness standards according to procedures.
• Communicate areas that need attention and follow up to ensure completion.
• Reports all maintenance concerns. Evaluates the general upkeep of the facility and takes action to correct.
• Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
• Respond to and handle guest problems and complaints.
• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.
• Participate in required manager on duty coverage as scheduled.

• Must have employment eligibility in the U.S.
• Strong command of the English language, both spoken and written. Bi-lingual skills a plus but not required.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be proficient in MS Outlook and Excel.
• High school or equivalent education required. Bachelor’s Degree preferred, with emphasis in hospitality.
• A minimum of 1 year housekeeping management experience in a full-service hotel or related field.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs. and work the majority of shift on feet.

• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR Hotels
• Employee Assistance Program
• Weekly Paydays

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

• 401(k) + Match
• Roth 401(k)

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded…