Catering Supervisor

CATERING FOOD & BEVERAGE SUPERVISOR

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state‑of‑the‑art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Manager of Catering Operations

The Catering Supervisor is responsible for overseeing all catering operations and ensuring quality, hospitality and customer service are always provided. Catering events may occur at different hours of the day and be executed in any area of the arena. The Catering Supervisor will support the Catering Manager with oversight of all events and assist catering team members with the event set‑up, clean‑up and execution.

A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation. The Catering Supervisor will partner with all other F&B departments, especially culinary to facilitate each unique event. Catering Supervisors work with their counter parts to help monitor and maintain the food quality, hold times and safety/sanitation standards of the department.

The Catering Supervisor is required to oversee and ensure the proper service of alcohol. Supervisors are to assist with any other task requested by Food & Beverage Leadership Team. Hours for this position fluctuate depending upon the catering and special event schedule.

• Oversee and ensure quality hospitality and customer service to our standards and to guest/host preference as outlined on all Banquet Event Orders (BEO's)
• Oversee and ensure timely, complete and proper set‑up of all catering events assigned
• Be visible and ready to assist team members and guests, as needed, throughout the event
• Expedite the communication of special food and beverage requests, additions, and/or guest‑related issues to the appropriate entities
• Assist with ordering, requisitioning and inventory management of catering related materials
• Oversee and support the general organization and cleanliness of all catering storage areas
• Understand and ensure proper execution of responsible alcohol service
• Understand and ensure we maintain proper sanitation and food safety
• Ensure proper documentation at each event and at all bars (when needed) is completed, including but not limited to: temperature logs, wine and liquor inventory, consumption sheets, bar yields, spill logs, spoilage tracking, etc.
• Assist Catering Management Team in training of team members to ensure their success and the success of the department as a whole
• Assist with in‑event coaching as it pertains to proper practices/procedures; communicate with management regarding these efforts following each shift
• Conduct and complete end of the night walk‑throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
Have complete knowledge of all menu items and presentations
• Partner with the F&B and Dickies Arena Leadership to ensure a successful operation
• Other responsibilities and tasks as deemed appropriate by the Dickies Arena Leadership Team

• Communication Proficiency
• Ethical Conduct
• Leadership
• Problem Solving/Analysis
• Strategic Thinking

Exercises general supervision over clerical, administrative and professional staff assigned to the department.

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work…