Coordinator, Sports

The Coordinator, Sports Experiences is responsible for coordinating hotel reservations on large-volume sporting events, negotiating hotel contracts, managing hotel inventory and handling last-minute changes leading into an event. The role supports a range of clients including U.S. Soccer, US Youth Soccer, IMG Academy, PGA of America, X-Games, USA Football, MLS Next and many more. It is a fast-paced position requiring the coordinator to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have great experiences.

• Provide customers attending events with exceptional customer service.
• Contract and negotiate hotel contracts with properties according to event specifics.
• Work with the marketing department to create and distribute consistent event-related communications.
• Create event and hotel-builds in the proprietary reservation system and manage hotel inventory daily across markets for city-wide events.
• Optimise sales and maintain strong hotel relationships in markets.
• Help travellers with reservations and resolve guest-related issues, including during event weekends, and manage all last-minute changes leading into events.
• Compile and maintain event summary information, track historic sales and hotel reporting.
• Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours.
• Audit hotel rooming lists to ensure accuracy of reservations and support accounting with reconciliation and collection process.
• Assist in onsite needs, fulfilment and hospitality services.

• Bachelor’s Degree in hospitality, sports management, business or a related field.
• Minimum of 1+ years in the sports, travel and/or hospitality industry.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have great experiences.

Must be adaptable with work and travel schedule and be available to travel for work, which may include extended work hours during nights, weekends, and holidays. This position will require less than 10% travel.

• Competitive salary, commensurate with experience.

• Generous benefits package including medical, dental, vision, life and disability insurance, paid time off, and 401k plan.

On Location is an official partner and/or service provider to over 150 iconic rights holders, including the IOC, FIFA, NFL, NCAA, UFC, WWE and PGA of America, and is a subsidiary of TKO Group Holdings, Inc.