ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location

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Base pay range: $/yr - $/yr

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role, where you’ll showcase your ability to motivate and develop your team, establish and maintain client relationships, and grow your consulting and leadership skills.

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Designing and developing user interfaces that are not only functional but also enhance user experience.
• Writing clean, maintainable code and creating specifications that support business objectives.
• Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

• Act as a workstream lead across all aspects of a Service Now ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry‑leading practice expertise for Service Now ITOM/CMDB process implementations.
• Analyze a company’s people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter resources.
• Experience in waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2‑4 years relevant Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
• Service Now Certified Implementation Specialist – Data Foundations
• Service Now Certified Implementation Specialist – Discovery
• Service Now Certified Implementation Specialist – Event Management
• Service Now Certified Implementation Specialist – Service Mapping
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – ITSM or HAM or SAM.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400.
  
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