CXone Developer

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We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions.

The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.

• Design and develop IVR and ACD call flows using NICE CXone Studio
  , including scripts, actions, and custom logic.
• Build, test, and deploy CXone routing scripts, workflows
  , and automation processes
  .
• Configure and customize Omnichannel routing
  , WFM
  , Quality Management
  , and Analytics modules.

• Develop integrations using NICE CXone APIs
  , RESTful web services, and third-party connectors.
• Work with CRM platforms (Salesforce, Service Now, Zendesk, etc.) to integrate customer data flows.
• Ensure secure data transfer and compliance across systems.

• Configure users, skills, campaigns, call queues, and channel settings.
• Manage and optimize contact center KPIs
  , routing strategies, and reporting dashboards.
• Support workforce schedules, QM evaluations, and performance analytics.

• Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
• Perform system updates, enhancements, and ongoing optimizations.
• Collaborate with cross-functional teams (Ops, QA, Network, Product).

• Create technical documentation for scripts, integrations, and platform configurations.
• Ensure solutions follow industry best practices for scalability, reliability, and security.

• 10-12+ years of hands‑on experience with NICE CXone platform.
• Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
• Solid understanding of Omnichannel Contact Center operations
  .
• Experience integrating CXone with CRM applications.
• Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
• Strong analytical and troubleshooting skills.

• Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
• Certifications in NICE CXone or cloud platforms (AWS/Azure).
• Knowledge of VoIP, SIP, and telephony systems.
• Exposure to automation tools (Power Shell, Python, or RPA).

Mid-Senior level

Full-time

Information Technology

IT Services and IT Consulting

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