Sr. UX Researcher

Join a Global Leader in Workforce Solutions — Net2

Source Inc.

Job Title:

Sr. UX Researcher

Location:

Fort Worth, TX (Hybrid)

Duration: 12 months

Pay Range: $75 – $80/hr

Net2

Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at ***. We’re a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications.
• The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands‑on experience with user research methods, data analysis and UX strategy.
• The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio.
• You’ll wear many hats as a mentor, strategist, collaborator and evangelist, and you’ll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within company.

• Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.
• Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).
• Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.
• Conduct qualitative UX research using industry‑standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.
• Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye‑tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease‑of‑use, comprehension and satisfaction.
• Effectively present and communicate actionable insights to product teams based on research outcomes.
• Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.
• Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric.
• Work in a self‑guided Agile environment across multiple initiatives and ceremonies.
• Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.
• Scale UX research by building infrastructure, educating others and contributing to Research Ops.
• Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.

• Bachelor’s degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline.
• 3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Strong understanding of user‑centered design, experience with qualitative and quantitative research methods and analytical skills.
• Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (User Zoom, User Testing, Userlytics, etc.).
• Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.).
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles.
• Desire to promote and teach the importance of…