Sr. Field Service Engineer

Hours:

10:00 am - 6:00 pm

The Sr. Field Service Engineer is responsible for providing expert-level technical support, troubleshooting, and maintenance for a variety of complex IT systems and equipment at customer sites. This role ensures high levels of customer satisfaction through professional service delivery and effective problem resolution.

• Perform installation, configuration, maintenance, and repair of hardware and software across diverse IT environments, including servers, storage, networking devices, and other peripherals.
• Diagnose and resolve complex technical issues on-site at customer locations, often under time-sensitive conditions, utilizing advanced diagnostic tools and methodologies.
• Conduct preventative maintenance and system upgrades to ensure optimal performance and minimize downtime for customer infrastructure.
• Provide technical guidance and training to end-users and junior technical staff on system operation and best practices.
• Document all service activities, including problem descriptions, resolutions, and configurations, accurately and in a timely manner.
• Collaborate effectively with internal teams (e.g., sales, support, engineering) to ensure seamless service delivery and customer satisfaction.
• Manage parts inventory, logistics, and return merchandise authorization (RMA) processes for service-related components.
• Adhere to all company policies, procedures, and safety guidelines while performing on-site service.
• Act as a trusted technical advisor to customers, identifying potential service enhancements or solutions.
• Participate in an on-call rotation as required to provide 24/7 support for critical customer issues.

• Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
• 5+ years of progressive experience in a field service engineering role, preferably supporting enterprise-level IT infrastructure.
• Proven expertise in troubleshooting and repairing server hardware (e.g., Dell, HP, Lenovo), storage area networks (SANs), and network devices (e.g., Cisco, Juniper).
• Strong understanding of operating systems including Windows Server, Linux, and virtualization technologies (e.g., VMware, Hyper-V).
• Relevant industry certifications (e.g., CompTIA A+, Network+, Server+, CCNA, MCSE, ITIL) are highly desirable.
• Excellent problem-solving skills and the ability to work independently and under pressure.
• Exceptional communication (verbal and written) and interpersonal skills with a strong customer service orientation.
• Ability to travel frequently to customer sites, often with short notice, and possess a valid driver's license.
• Capable of lifting and moving equipment up to 50 pounds.
• Strong organizational skills and attention to detail for managing multiple service calls and documentation.

At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.